Alkimi & Aura
Natural Beauty & Relaxing Retreats

Terms & Conditions

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

 

TERMS & CONDITIONS

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

GENERAL TERMS AND CONDITIONS

This site is owned and operated by Alkimi and Aura, ("Alkimi and Aura") 53 Hunter Hill Road, Hunter’s Bar, Sheffield, S11 8UD.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at hello@alkimiandaura.co.uk

 

Customer Service

Alkimi & Aura are happy to answer any question you have about any of products.

Please contact us by using the form on the contact page.

 

Promotions, Gift with Purchases, Discount Codes and Money Off Offers

These are run from time to time in with the below conditions.

 

Discount Code and Money Off - Only one code is permitted per order and must be entered correctly in the Discount Code box provided at the checkout page. When entered correctly the Discount Code will generate the reduction in your basket. We regret we cannot process codes retrospectively after the order has been placed due to the cost of bank processing fees on refunds.

When an offer requires a minimum spend, the minimum spend excludes additional delivery fees, taxes, samples and trial sized products.

 

Returned or Cancelled Order with Offers - When returning items that include a discount, the refund due will include the discount. If a free gift was included this must be returned with your item or the value of the gift will be deducted from the refund.

If a refund is issued, an admin fee may apply due to the cost or processing refunds with the banks.

Offers run for a limited time and can’t be used in conjunction with any other offers. In some instances, these are limited by categories.


 

Shopping with Us

1.     The Contract

This sale contract is valid from notification of your order has been accepted.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted.

Once payment has been received by us, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. This email confirmation is not a binding acceptance of your order, it is confirmation that the order has been processed.

 We reserve the right to refuse an order at any time without liability.

 

2.     Ownership of Rights

All rights, including copyright, in this website are owned by Alkimi & Aura. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission.

You may not modify, distribute or repost anything on this website for any purpose.

 

3.     Accuracy of Content

3.1 We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods are as described by the brands. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. We reserve the right to correct or cancel the order it an error occurs. Any weights, dimensions and capacities given about the goods are estimates only.

3.2 Information on ingredients used in cosmetic products appearing on this website is not intended to be, nor should be interpreted as, advice or recommendation concerning the use of any cosmetic product or ingredient. If you have questions about your use of a cosmetic product, please email us for further information, review the label appearing on the product and/or consult a physician. 

3.3 We make no warranties or representations of any kind as to any of the information posted or contained on www.alkimiandaura.co.uk. By using this Web site and the information herein, you do so at your own risk. The information contained on www.alkimiandaura.co.uk is provided on an "as is" basis.

 

4.     Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

 

5.     Ordering Errors

You are able to correct errors on your order up to the point on which you click on "submit" during the ordering process. If you should place an order for an incorrect item, please email us at hello@alkimiandaura.co.uk to amend the order. If the order has been dispatched, you will be liable for cost of delivery to and return delivery. Please view our refund policy for further details.

 

6.     Price

The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

 

7.     Payment Terms, Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

8.     Delivery Charges

Delivery charges vary according to the type of goods ordered and cannot be refunded, unless we send you and item in error, or your item is damaged in transit. In this instance we ask for your co-operation in claim the insurance offered through Royal Mail (i.e. notifying us immediately and returning the damaged goods)

 

9.        Delivery

9.1 Our delivery charges are set out on our Dispatch and Delivery page on our website, accessible from the home page.

9.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

9.3 Please note that we are currently only able to deliver some items classed as dangerous goods to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles. This is indicated at checkout.

9.4 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate, we take no responsibility for non-delivery due to an error on the order addresses.

A signature may be required on receipt of your delivery.

We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods within 2-5 working days within the UK - delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

9.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

 

10.     Risk and Ownership

Risk of damage to or loss of the goods passes to you at the time of despatch to you.

 

11.     Cancellation Rights

11.1 Under the Distance Selling Regulations you have the legal right to cancel your order within fourteen days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty, however the cost of shipping the item to you if incurred by us may be deducted from the refund.

You will need to notify us if you wish to cancel your contract in writing or email. Cancellations are only processed with a Returns Number issued by us.

Please refer to our Returns Policy page for details on how to cancel an order. 

11.2 If you have received the goods before you cancel your contract then you must send the unused, undamaged goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

11.3 Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

11.4 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

 

12.     Cancellation by Us

12.1 We reserve the right to cancel the contract between us if:

12.1.1 we have insufficient stock to deliver the goods you have ordered;

12.1.2 we do not deliver to your area; or

12.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

12.2 If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

 

13.     Liabilities

13.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).

If you notify a problem to us under this condition, our only obligation will be, at your option:

13.1.1 to make good any shortage or non-delivery; 

13.1.2 to replace or repair any goods that are damaged or defective; or 

13.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose, including credit note.

13.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract

13.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase. You will be liable for any customs, duty or tax amount on import of goods.

13.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

 

14.     Law, Jurisdiction and Language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

 

15.     Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

 

16.     Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

 

17.     Third Party Rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

 

18.     User Comments, Feedback and other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

19.     Disclaimer of Warranties and Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Alkimi & Aura, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some international jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

20.     Indemnification

You agree to indemnify, defend and hold harmless Alkimi & Aura and our partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these.

Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

21.     Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

22.     Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England.

 

Contact Information

Questions about the Terms of Service should be sent to us at:

 

Alkimi and Aura, 53 Hunter Hill Road, Hunter’s Bar, Sheffield, S11 8UD, United Kingdom

 

 

OUR PRIVACY STATEMENT

Alkimi & Aura endeavours to protect all information disclosed in accordance with the Data Protection Act. The information we collect about you is held on a secure server. When visiting our site, it is advisable to check for the padlock in the browser to confirm the site is secure. The use of our website and services is subject to our terms and conditions of which this privacy policy is part.

 

SECTION 1 - What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 

Email marketing (if applicable): With your permission only, we may send you emails about new products and other updates.

 

SECTION 2 - Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@alkimiandaura.co.uk or mailing us at:

Alkimi & Aura, 53 Hunter Hill Road, Hunter’s Bar, Sheffield, S11 8UD, United Kingdom

 

SECTION 3 - Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - Third-Party Services

The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal, information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 5 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 6 - Cookies

Cookies are small files that a website transfers to your computer’s hard drive through the web browser, with your permission. Cookies enable the website or service provider to recognise your browser, analyse web traffic, and capture and remember information. Cookies allow websites or service providers to understand your preferences, and respond to your needs as an individual, enabling us to monitor which pages you find useful and which you do not. This website also uses cookies to help compile aggregate data about website traffic and website interaction so that you may have improved services and a better experience in the future.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date. European Union (EU) Cookie Law requires the website to get consent from visitors to store or retrieve information from their computer or mobile devices. This website complies with the EU Cookies Law. Most browsers automatically accept cookies, but you may choose to decline cookies or turn off all cookies through your web browser settings. Each web browser is different and you will need to locate your browser settings or help menu to modify your cookie settings.

Choosing to decline and/or disable cookies may affect your experience on the website. This website collects the following cookies:

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SECTION 7 - Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at:

Alkimi and Aura, 53 Hunter Hill Road, Hunter’s Bar, Sheffield, S11 8UD, United Kingdom