TERMS & CONDITIONS
These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
GENERAL TERMS AND CONDITIONS
This site is owned and operated by Alkimi and Aura, ("Alkimi and Aura") 53 Hunter Hill Road, Hunter’s Bar, Sheffield, S11 8UD.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at hello@alkimiandaura.co.uk
Customer Service
Alkimi & Aura are happy to answer any question you have about any of products.
Please contact us by using the form on the contact page.
Promotions, Gift with Purchases, Discount Codes and Money Off Offers
These are run from time to time in with the below conditions.
Discount Code and Money Off - Only one code is permitted per order and must be entered correctly in the Discount Code box provided at the checkout page. When entered correctly the Discount Code will generate the reduction in your basket. We regret we cannot process codes retrospectively after the order has been placed due to the cost of bank processing fees on refunds.
When an offer requires a minimum spend, the minimum spend excludes additional delivery fees, taxes, samples and trial sized products.
Returned or Cancelled Order with Offers - When returning items that include a discount, the refund due will include the discount. If a free gift was included this must be returned with your item or the value of the gift will be deducted from the refund.
If a refund is issued, an admin fee may apply due to the cost or processing refunds with the banks.
Offers run for a limited time and can’t be used in conjunction with any other offers. In some instances, these are limited by categories.
Shopping with Us
1. The Contract
This sale contract is valid from notification of your order has been accepted.
We must receive payment of the whole of the price for the goods that you order before your order can be accepted.
Once payment has been received by us, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. This email confirmation is not a binding acceptance of your order, it is confirmation that the order has been processed.
We reserve the right to refuse an order at any time without liability.
2. Ownership of Rights
All rights, including copyright, in this website are owned by Alkimi & Aura. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission.
You may not modify, distribute or repost anything on this website for any purpose.
3. Accuracy of Content
3.1 We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods are as described by the brands. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. We reserve the right to correct or cancel the order it an error occurs. Any weights, dimensions and capacities given about the goods are estimates only.
3.2 Information on ingredients used in cosmetic products appearing on this website is not intended to be, nor should be interpreted as, advice or recommendation concerning the use of any cosmetic product or ingredient. If you have questions about your use of a cosmetic product, please email us for further information, review the label appearing on the product and/or consult a physician.
3.3 We make no warranties or representations of any kind as to any of the information posted or contained on www.alkimiandaura.co.uk. By using this Web site and the information herein, you do so at your own risk. The information contained on www.alkimiandaura.co.uk is provided on an "as is" basis.
4. Availability
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
5. Ordering Errors
You are able to correct errors on your order up to the point on which you click on "submit" during the ordering process. If you should place an order for an incorrect item, please email us at hello@alkimiandaura.co.uk to amend the order. If the order has been dispatched, you will be liable for cost of delivery to and return delivery. Please view our refund policy for further details.
6. Price
The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
7. Payment Terms, Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
8. Delivery Charges
Delivery charges vary according to the type of goods ordered and cannot be refunded, unless we send you and item in error, or your item is damaged in transit. In this instance we ask for your co-operation in claim the insurance offered through Royal Mail (i.e. notifying us immediately and returning the damaged goods)
9. Delivery
9.1 Our delivery charges are set out on our Dispatch and Delivery page on our website, accessible from the home page.
9.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
9.3 Please note that we are currently only able to deliver some items classed as dangerous goods to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles. This is indicated at checkout.
9.4 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate, we take no responsibility for non-delivery due to an error on the order addresses.
A signature may be required on receipt of your delivery.
We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods within 2-5 working days within the UK - delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
9.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
10. Risk and Ownership
Risk of damage to or loss of the goods passes to you at the time of despatch to you.
11. Cancellation Rights
11.1 Under the Distance Selling Regulations you have the legal right to cancel your order within fourteen days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty, however the cost of shipping the item to you if incurred by us may be deducted from the refund.
You will need to notify us if you wish to cancel your contract in writing or email. Cancellations are only processed with a Returns Number issued by us.
Please refer to our Returns Policy page for details on how to cancel an order.
11.2 If you have received the goods before you cancel your contract then you must send the unused, undamaged goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
11.3 Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
11.4 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.
12. Cancellation by Us
12.1 We reserve the right to cancel the contract between us if:
12.1.1 we have insufficient stock to deliver the goods you have ordered;
12.1.2 we do not deliver to your area; or
12.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
12.2 If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
13. Liabilities
13.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).
If you notify a problem to us under this condition, our only obligation will be, at your option:
13.1.1 to make good any shortage or non-delivery;
13.1.2 to replace or repair any goods that are damaged or defective; or
13.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose, including credit note.
13.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract
13.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase. You will be liable for any customs, duty or tax amount on import of goods.
13.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
14. Law, Jurisdiction and Language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.
15. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
16. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
17. Third Party Rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
18. User Comments, Feedback and other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
19. Disclaimer of Warranties and Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Alkimi & Aura, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some international jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
20. Indemnification
You agree to indemnify, defend and hold harmless Alkimi & Aura and our partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these.
Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
21. Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
22. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England.
Questions and Contact Information
Questions about the Terms of Service should be sent to us at:
Alkimi and Aura, 53 Hunter Hill Road, Hunter’s Bar, Sheffield, S11 8UD, United Kingdom